In accordance with Article 10 of Law 34/2002, of July 11th, on the Information Society and Electronic Commerce Services, the following is the identification data of the company that owns the domain Swww.hotelfontereal.com:
The user is solely responsible for the use of the services, links and hypertext included on this website. HOTELIDER ACTIVIDADES TURISTICAS LDA. is not responsible for the illegitimate use that third parties may make of said material.
Nor HOTELIDER ACTIVIDADES TURISTICAS LDA. or any other party involved in the creation, production or supply of this website will be responsible for the damages, costs, losses or direct responsibilities nor the indirect or punitive unforeseen events that could occur due to the access or use of this website.
HOTELIDER ACTIVIDADES TURISTICAS LDA. does not guarantee the accuracy of the material contained on this website. Also, HOTELIDER ACTIVIDADES TURISTICAS LDA. will not be responsible for the damages or virus that could infect your computer or any other device of yours due to the use or download of any material on the website.
Any notification or contact should be addressed to the owner of the Website, which is HOTELIDER ACTIVIDADES TURISTICAS LDA
Address: RUA DUARTE PACHECO N 119 MONTE REAL, 2425-031 MONTE REAL
Registered in RNET 1618
Phone: +351 244 612 121 Email: olafontereal@spirithoteles.com
The intellectual property rights of this website are owned by HOTELIDER ACTIVIDADES TURISTICAS LDA, or by third parties with their authorization. Similarly, all registered trademarks or distinctive signs contained on the website are protected by law.
Unauthorized use of the information contained on the website, or unauthorized reproduction, distribution, commercialization or transformation, in whole or in part, of its contents, constitutes an infringement of the intellectual property rights of HOTELIDER ACTIVIDADES TURISTICAS LDA. Damage caused to intellectual and industrial property rights may result in the exercise of corresponding legal actions and, if applicable, the liabilities arising from such exercise.
The customer must evaluate the content, programs, information, and/or advice expressed on this website and make their own purchasing or contact decisions. We would like to reaffirm that we will take all appropriate security measures, according to the current state of the art, to prevent third parties from using the website fraudulently, but we cannot completely avoid the existence of certain risks.
Similarly, we will try to ensure that our content is accurate and unambiguous, avoiding typographical errors that may exist in our offers or services and, if we detect them, they will be modified as quickly as possible, notifying customers in case they have made a reservation with any errors.
HOTELIDER ACTIVIDADES TURISTICAS LDA cannot guarantee the absence of viruses or other elements on the website that may cause changes to your computer system. For this reason, and as we do everything in our power, we decline any contractual or non-contractual liability to users who use the website and suffer any kind of damage caused by computer viruses or other elements of any kind. The perpetrator will be the one responsible for the attack. If you detect any problem or illegitimate content on our website, please inform us.
Users who send any type of information to HOTELIDER ACTIVIDADES TURISTICAS LDA undertake to ensure that it is true and does not infringe any rights of third parties or current legislation.
Access will always be free, except for the cost of the connection through the telecommunications network provided by the access service provider contracted by the user.
The use of the website for harmful purposes to the assets or interests of HOTELIDER ACTIVIDADES TURISTICAS LDA or third parties, or in any way overloading, damaging or disabling our networks, servers and other computer equipment (hardware) or computer products and applications (software); or those of third parties, is prohibited.
If the user becomes aware that linked websites lead to pages whose content or services are illegal, harmful, defamatory, violent, or contrary to morality, we appreciate being informed.
Bookings and Responsibilities
Through the portal, consumers or users can make bookings. Our services are categorized and information available about their characteristics and prices, as well as one or more descriptive photos, are displayed on the screen. Before making a booking, the user should check and evaluate if the booking is suitable for their needs. Furthermore, the user must be at least 18 years old, provide the necessary data and accept the Terms and Conditions.
Booking Procedure
The customer must follow the on-screen instructions, filling out the fields until obtaining the agreed room and date, without any obligation to purchase. They can view the booking or delete it.
If they wish to proceed with the booking, they must select the room and click on the “choose” button or a similar expression. They can add different additional services.
Next, they will see a field to fill in their personal data and, after entering their credit card information, to complete the booking process, they must accept the Legal Notice and conditions, as well as the specific particular conditions of the chosen booking format (the most relevant will appear in a drop-down menu) and click on the “Make Booking” button.
When a booking is made, and after we have received and verified the payment, we will confirm the acceptance of the booking by email within 24 hours of confirmation. At the time of booking, different payment and cancellation methods will be indicated, and this information will be detailed in the booking confirmation email. Through the website, you can pay by credit card, bank transfer, and cash payment is accepted when the booking allows payment on site and is not a pre-paid booking.
The contract ends upon leaving the establishment. The booking is formalized upon arrival at the establishment. Guarantees and data will be kept for legal and/or business reasons, if the user has accepted or requested them.
For any additional information about your booking or billing, you can contact Customer Support Service or the address indicated at the beginning of this document.
Online and physical check-in
Once the reservation is made, you can check-in at any time from our website, and we will also send you a reminder message with a link to check-in, where you must enter your identification details. After you have done this, you will need to present this documentation at the establishment for verification, with the physical check-in process being a quick check of the entered data. Remember that it is mandatory to bring and show your identity card to be able to stay, and your card for making payments, as well as a photograph of your signature, through the trackpad for scanning.
Check-in time is from 3:00 pm and the check-out time is from 12:00 pm.
Access to the parking lot can be done from 3:00 pm and departure must be made before 12:00 pm. Access/exit to the parking lot outside of these hours is subject to availability and may incur additional costs. We are not responsible for any damage caused to vehicles in the parking lot or at the entrances and exits of the parking lot.
Specific terms and conditions
Prices are stated and will be charged in euros, including VAT.
These prices are subject to availability and may be changed if the reservation is not made immediately.
Pets are allowed with a supplement indicated at the time of booking. At check-in, it will be necessary to read and sign the rules of stay and behavior of animals at the establishment.
Smoking in rooms and common areas is strictly prohibited. Please note that smoking in rooms and/or common areas incurs a cleaning fee of 100 euros, to be paid at check-out or debited to the credit card used for booking.
Your data will be entered in one or more computer files created for hotel management and you may exercise your protection rights before Hotelider Actividades Turísticas Unipessoal LDA. For more information on the processing of your personal data, do not hesitate to contact us.
Children are considered minors up to 11 years old, inclusive (if they turn 12 years old during the stay, they are not considered children). Children aged 0 to 5 years old do not pay for their stay when sharing a bed or using a crib (crib upon request and subject to availability).
The establishment is not responsible for objects left in the room or in vehicles parked in our parking lot.
For reservations of more than 4 rooms, special cancellation and payment conditions may apply.
When making a reservation, the customer expressly consents that Hotelider Actividades Turísticas LDA. / Spirit Hotel Fonte Real may use the card indicated at the time of booking as a guarantee of payment in the future, or the card used for payment, in the following scenarios: late cancellation and consequent charge if the conditions of the reserved rate determine it, failure to appear at the establishment, possible damages in the rooms or facilities, and pending charges related to the stay. If the person making the reservation is different from the person who stays and wishes to use another credit card to cover these situations, they must contact us. Otherwise, the card used for the reservation or payment will be used.
To cancel or modify your reservation, go to the “My reservation” section, located at the bottom of the website, or through the link provided in the confirmation email. If the reservation is canceled online, you should receive a cancellation reference by email. Keep this number as proof of cancellation.
You must be 18 years old to stay with us. Minors require a signed authorization from parents or legal guardians.
Despite all efforts for accuracy, the establishment does not accept any responsibility for errors or omissions and reserves the right to change information and description of the establishment.
Complaints
According to DL no. 24/96, of July 31, which approves the revised text of the General Law on Consumer and User Defense and other complementary laws, in accordance with European directives and international conventions regulating these services, all consumers and users are required to leave a written record and inform the service provider of any incident that occurs during their stay.
Commercial use of services with a registered trademark is expressly prohibited, except with the express authorization of Hotelider Actividades Turisticas LDA or the trademark owner.
The user agrees to pay the price of the product and to use the product in accordance with the law and these terms and conditions.
The user agrees to keep their password confidential and to notify us immediately if they suspect unauthorized use of their account or access to their password. In addition, the user agrees not to use another person’s account, username or password.
It is committed to providing the user with necessary information about the services and, once the purchase is made, to send them a confirmation via email, indicating that the order has been received and payment confirmed. An invoice is also issued and delivered to the consumer.
The user is fully responsible for the use of the reserved services and we exempt ourselves from any liability for any damage that may be caused by improper use. Specifically, the user will be responsible for:
All acts contrary to the provisions of these general conditions, the law, morality, generally accepted customs, and public order.
Any act that differs from the indications or instructions on the operation and use of the product.
The certainty, accuracy, validity, and timeliness of the data with which you fill out each of the forms we request on the web.
Direct or indirect damages that have been caused by third parties if the user has lost, disclosed, neglected, or in any way revealed to third parties, for reasons attributable, their personal data necessary for the contracting of the product.
Hotelider Actividades Turisticas LDA reserves the right to exclude or not allow a booking, when it considers that the current regulations are being violated, or the general conditions, morals, generally accepted customs, public order; when a third party is harmed, or for reasons related to the website’s own image and reputation. In this case, if payment has been made, it will be refunded.
Hotelider Turistic Activities Ltd has exposed this to the general public or to all possible interested parties, complying with the pre-information. The temporal validity of this conditioned coincides with the time of its exposure, until the moment in which the terms and conditions stipulated here are modified totally or partially unilaterally, obliging the user to consult our General Contracting Conditions each time they access our booking engine. If any clause is declared null, it will be deemed not to be in effect without affecting the rest of the conditions.
We may hire service providers and collaborate or transfer contracts entered into with third parties for the provision of reserved services.
The present contract terminates when both parties fulfill the obligations they commit to in this contract or when it is terminated by one of them if any of the termination causes occur or if the other party seriously violates any of the obligations established in the contract.
The present Legal Notice and General Conditions were originally drafted in Portuguese and are governed, in each of their parts, by Spanish law.
As a consumer, you are protected and can file a complaint or initiate a legal process from your home.
Both parties submit, with express waiver to any other jurisdiction, to the Courts and Tribunals of Bilbao (Spain) in the following cases:
When the buyer has his/her domicile outside the European Union and there is no bilateral or multilateral agreement with Spain in that country that prevents the possibility of establishing the express submission of jurisdiction;
If the sale is made by a company in the exercise of its commercial or professional activity.
In accordance with the provisions of Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes (ODR – Online Dispute Resolution), we inform you that, as a consumer, you have access to a procedure to resolve various disputes arising from the online sale of goods and services in the EU.
EU ODR Platform (Online Dispute Resolution): http://ec.europa.eu/consumers/odr/
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